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Showroom Coordinator


Basic Function

Maximize the customer experience by implementing the PDI Premium Client Service standards. Specific responsibilities include: Sales Management (75%), Store operations (25%). The Showroom Coordinator supports the sales team by performing administrative duties and organizational tasks
Competency profile includes:



  • Core Values that promote and contribute to the Team's Success and the PDI Brand

  • The sales assistant must be able to balance multiple responsibilities at once with little supervision.

  • Enthusiasm, professionalism and follow-up skills are invaluable in this position

  • The Sales Assistant is a liaison between the Sales Team and the Customer

  • Compliance with all policies and procedures


Reports directly to Showroom Manager, and is a support to the internal and external customer with all aspect of the sales process. The Showroom Coordinator is to work closely with the sales and management team to support driving the daily needs of the business.


Specific Job Responsibilities

Sales Management 70% of time
Achieve/Maintain



  • Overall support in achieving store monthly sales goal

  • Daily Edits

  • Daily Traffic Log and Rotation in locations that apply

  • Assist's showroom team in PO Management, PO Tracking, Open Orders, Transfers, Split Orders, and Deliveries, Re-ordering of broken missing product, Warranty Claims, RECON, and daily Deposits as needed

  • Assist showroom team in support of the internal and external customer with all aspects of the sales process as needed.

  • In locations that apply, assist and coordinate with Showroom Manager on showroom schedule not limited to Trainings, Appointments, Weekly Schedule, Display Installations

  • Uses Customer Service techniques such as; actively listening, asking open-ended questions, to promote and build customer loyalty

  • Develop and maintain operational proficiency with all software and job related programs

  • Showroom pricing and signage

  • Thank you log


Promote



  • Yourself

  • The PDI brand through communication, personal appearance and professionalism

  • The PDI Core Values and Best in Class Service

  • In-store events by attending and actively promoting the stores value ad


Maintain client relationships



  • Assist in all phases of the client experience

  • Order and Maintain literature and samples for the store

  • Order and Maintain all necessary supplies for showroom (office supplies, customer treats)

  • Check personal email and store voicemail daily. Follow up on client communication within 24 hours

  • Assist in resolving customer complaints graciously and quickly, providing solutions and timely follow up


Manage time by



  • Support the Coordination of sales floor coverage, office time, and customer appointments

  • Managing operational, selling, and non-selling tasks daily, prioritizing to maximize job efficiency


Self-Development



  • Actively participate in 40 hours of approved corporate and / or vendor provided, product and sales trainings

  • Maintain Personal Training Log by updating all training activities

  • Take pride in personal contribution and know personal performance results

  • Develop detailed knowledge of all product lines and features and benefits


Store Operations 30% of time
Maintain



  • 100% compliance on Standard Operating Procedures (SOP)

  • All voice, in-person and electronic correspondence with a sense of urgency

  • Open orders, bids, and purchase orders with high level of urgency and detail

  • Sales tools, resources, collateral and overall cleanliness of the Store/Showroom.


Promote



  • Team atmosphere by assisting colleagues' customers in their absence

  • All PDI family of Brands

  • Suggestions for store improvement and sales/service development


Participate in



  • On-going trainings

  • Staff & Company meetings


Preferred 1-2 years' experience in a customer service/sales position, preferably in the soft line, home improvement, or hospitality Industry. Must possess strong verbal and written communication skills, and be results oriented. Candidate is also self-developing and approachable, and an individual who values teamwork and collaboration.
Candidate must have strong computer knowledge and skills including but not limited to Microsoft Office, Excel, PowerPoint, and or drafting software. In addition they must have the ability to learn the PDI business and operating system.
The Candidate will be required to take a Personality Assessment and or Caliper Assessment.


 

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